AI agent vs chatbot: what is the difference?
A chatbot answers questions within a conversation, usually in one channel. An AI agent takes on tasks: it applies a company's rules, works inside its systems, leaves a record of what it did and escalates exceptions to people. A Happy from HapWork is an AI agent designed for one specific role in your company.
Short answer
A chatbot answers questions within a conversation, usually in one channel. An AI agent takes on tasks: it applies a company's rules, works inside its systems, leaves a record of what it did and escalates exceptions to people. A Happy from HapWork is an AI agent designed for one specific role in your company.
- What it does
- Takes on the recurring tasks of one role: sales, customer service, inventory, logistics or finance.
- Price
- The market salary of the equivalent role, without payroll taxes or benefits, from 750 USD per month.
- First month
- Free. Billing starts on day 30.
- Setup
- No setup fee.
- Where it works
- In your channels and systems: WhatsApp, email, ERP, CRM, TMS, Excel or APIs, depending on scope.
- Oversight
- Escalates anything that needs judgment to a person on your team.
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What does each one do?
| Chatbot | AI agent (Happy) | |
|---|---|---|
| Main job | Answer questions | Take on tasks of a role |
| Where it works | One conversation channel | Your channels and systems: WhatsApp, email, ERP, CRM |
| Rules | Scripts or a knowledge base | Your process and business rules |
| Exceptions | Hands over the conversation | Escalates the case with context to the responsible person |
| How it is measured | Answers given | Work delivered and reviewed by your team |
When does a chatbot make sense?
When the need is to answer frequent questions in one channel, with a stable knowledge base and no actions in other systems.
When does an AI agent make sense?
When a role spends time on recurring tasks across several systems: updating records, following up, reconciling data or classifying incidents, with clear rules and a person who reviews exceptions.
How much does an AI agent cost?
A Happy costs the market salary of the equivalent role, without payroll taxes or benefits, from 750 USD per month. First month free, no setup fee. See pricing.
Frequently asked questions
Can a Happy work on WhatsApp?
Yes, when the scope requires it. The viability of each channel is assessed for the specific process.
Is an AI agent harder to set up than a chatbot?
It needs a defined process, access to systems and review criteria. HapWork designs it with your team, with no setup fee.
Design your Happy
Which process is holding back your company's growth today?
Tell us the problem. We design with you the Happy that can help solve it. First month free; billing starts on day 30.